Master Class

Date: August 14 – 15, 2026

Venue: The Hangout Co-Working Space
Unit 2001, Tycoon Center, Pearl Drive, Ortigas, Pasig City, Philippines

Outcome–Based Objectives:

Become an effective communicator. This course will teach you how to influence your audience, practice SPEAK techniques that will leave a lasting impression, and use tools to effectively connect, communicate, and create value for your audience. Personally and professionally, it is inspiring to develop excellent communication abilities that will establish and support your technical skills in operations, presentation, negotiation, and customer interactions.

By the end of the program, participants will be able to communicate confidently and efficiently with their internal and external customers.

Speak effectively; be a better conversationalist.
Proficiency skills in listening, speaking, writing, and interpreting.
Express verbal and non-verbal communication methods effectively.
Assimilate a role in building strong relationships with clients through communication.
Know and learn the communication framework, rules, principles, etiquette, and internal communication strategies.

In the SPEAK workshop, communication barriers or gaps are exposed, and the need for personality development is thoroughly discussed. Through spontaneous simulation, practice conversation, and other communication proficiency learning participants will become effective business communicators.

Course Outline:

Business Communication & Personality Development for High Performance:

1. PERSONAL LEADERSHIP

• Rules of Communication: Respect. Safety. Responsibility
• Building Credibility
• SPEAK Framework

2. PURPOSE, FRAMEWORK, TRUST

• Purpose (What is Communication, 3 C’s of Communication, Levels of Communication in the Workplace)

• Framework (Elements of Personal Communication, The Communication Process, Message & Strategy.

• Trust (Goal of Business Communication, the Power of Your Miscommunication)

3. BUSINESS COMMUNICATION

• Types of Business Communication
• Business Communication Processes
• Business Communication Etiquettes
• Protective Listening Skills

4. THINK BEFORE YOU WRITE

• Types of Business Writing
• Business Writing Fundamentals
• Building Structure, Choice of Words, Style
• Let’s start writing

5. Business Communication Channels and how to use it:

• Leader’s Identity, Building confidence in communication.
• Application